American Car Commercial & Marine

Payment of goods:

We guarantee your payment is secure and confidential and we do not keep credit card details on file. We do not  or share, sell, or forward  your personal information to any other body.

Shipping

Our shipping charges are calculated using FedEx UPS  DHL and Bax Global  rates.  Once your goods have been shipped we will inform you via email, with your tracking number, and carrier details.

Carriers take up to 24 hours to update information on their web sites, so please don't worry if tracking results are not available immediately.

Customs

As a recognised known shipper in the shipping industry, we have priority customs clearance through all international gateways, sometimes goods can be stopped for further checks which is totally out of our control which can delay you shipment. Any shipment to Spain requires a Tax ID number and a Spanish telephone number.


Outside USA

Our service is to provide applications for cars and trucks sold in the United States Canada and Mexico and exported to your country. We welcome customers throughout the world. But if your vehicle was built for a different market please discuss this with your dedicated sales person.

And though our return policies apply equally to US and international orders, shipping international returns can be expensive.

Total costs shown on your order can include duties, taxes or other import fees assessed by governments outside the US. If such fees are due, you may be asked to pay them when your order is delivered. To avoid surprises, please contact your local customs office before placing an order to ask what charges may apply. We will be happy to assist you in gathering information (e-mail Customer Service) but a final determination can only be made by local authorities.


Returns

Everything we sell is returnable for full refund of the item within 30 days (except certain special order and discontinued items identified by your personal sales team member as "No Return Item"). If you're not satisfied with something or you just decide you don't need it, you  can obtain return instructions by sending an e-mail to returns@americanstores.co.uk (in your email, please tell us your order number, the part number and the reason for the return).

If you order a part and find it doesn't fit, return it, call us--don't try to "make it fit" and risk damaging the part or your car (or yourself). We won't accept responsibility for any costs exceeding the cost of the part (and you don't need the aggravation of doing a job twice!) so please inspect the part before you start the repair.

Returned items must be complete, clean and unused, and in their original packaging. Please don't paint the part, install the part or throw away the box until you're sure the part you have is the part you need! Please do not write on or alter the box in any way. We cannot issue return refunds for parts which have been installed, painted, modified or returned without their original packaging.

Shipping charges are not refundable unless the return is due to our mistake. If you decide you don't need a part, we don't mind taking it back but we can't recover the shipping cost. Refunds typically take 2-3 weeks to be issued. Providing us with a return tracking number will ensure a faster refund. Refunds will be issued in the same form as you paid, (i.e. Credit card, Paypal, which ever was used to place the order). You will receive email confirmation when the refund has been issued.

Cores

Some of the parts we sell are remanufactured. These parts are made known to you by our sales consultants before you order, or email. The terms are "remanufactured" or "reman." For parts like alternators and master cylinders, the basic body (a complex and expensive metal casting) usually is very durable. But components, like bushings and seals, can wear out and cause the part to fail. Replacing just the worn components can be very cost-effective, helps protect the environment, and produces very reliable results.

Remanufactured parts usually have a core charge. The core charge is a deposit that the manufacturer charges us, and which we pass on to you, to encourage the return of old parts to be remanufactured. You pay the core charge when you place your order. If you return the old part to us, we refund the core charge. To receive refund, cores (except for complete engines and transmissions) must be returned within 59 days of the date your order was placed. Complete engine and transmission cores must be returned within 3 weeks from the date your order is delivered. Cores must be complete, rebuildable, fit the same vehicle application and be returned in the box the remanufactured part came in. This means the part you send back needs to have whatever components (like pulleys) that came on the remanufactured part. The box helps identify the part and proves to the manufacturer that the core replaces one of their products. Obviously, the core won't be working well (or you wouldn't have replaced it) but it can't be smashed, rusted solid, or otherwise unusable. (We rarely reject a core. If the part came off a running vehicle and just wore out--no problem. But please don't send a part that's been soaking in a scrap yard puddle for 5 years and expect to receive core refund!)
 

Shipping charges on cores aren't refundable. (Before sending back a core, you'll need to decide if the core deposit is worth the shipping cost.) As with any return, before returning a core you must obtain and follow return instructions from cores@americanstores.co.uk.

Warranties

All our products carry the full manufacturer's warranty, We sell the most recognised brands in the industry, so you can buy with confidence. But like other retailers, we do not offer any product warranty of our own.

If you install a part and it doesn't work properly or doesn't last as long as it should, we'll assist you in obtaining a replacement. Depending on the nature of the problem, the manufacturer may send a
representative to examine your vehicle or ask that the part be returned to the factory for inspection. (Be sure to save your American Stores receipt/invoice as proof of purchase.)

If you have questions about the warranty on a particular part, please e-mail us.


Privacy

We respect our customers and their privacy. We do not telemarket. We do not sell or rent customer information to anyone.


We store customer names, addresses, email addresses and phone numbers in our database. We need this information so we can find your order if you ask us about it.


We use your phone number only to contact you about a problem, fulfilling or delivering your order. We may use your e-mail (or regular mail) address to let you know about special promotions, newsletters or other events.
 

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