American Car Commercial & Marine
Payment of goods:
We guarantee your
payment is secure and confidential and we do not keep credit card
details on file. We do not or share, sell, or forward your
personal information to any other body.
Our shipping charges are calculated using FedEx UPS DHL and Bax
Once your goods have been shipped we will inform you via email, with your
tracking number, and carrier details.
Carriers take up to 24 hours to update information on their web sites,
so please don't worry if tracking results are not
As a recognised known shipper in the shipping industry, we have
priority customs clearance through all international gateways, sometimes
goods can be stopped for further checks which is totally out of our
control which can delay you shipment. Any shipment to Spain requires a
Tax ID number and a Spanish telephone number.
Our service is to provide applications for cars and trucks sold in the
United States Canada and Mexico and exported to your country. We welcome
throughout the world. But if your vehicle was built for a different
market please discuss this with your dedicated sales person.
And though our return policies apply equally to US and international
orders, shipping international returns can be
Total costs shown on your order can include duties, taxes or other
import fees assessed by governments outside the US.
If such fees are due, you may be asked to pay them when your order is
delivered. To avoid surprises, please contact your
local customs office before placing an order to ask what charges may
apply. We will be happy to assist you in gathering
information (e-mail Customer Service) but a final determination can only
be made by local authorities.
Everything we sell is returnable for full refund of the item within 30 days (except
certain special order and discontinued items
identified by your personal sales team member as "No Return Item"). If
you're not satisfied with something or you just decide you don't need
it, you can obtain return instructions by sending an e-mail to
email@example.com (in your
email, please tell us your order number, the part number and the reason
for the return).
If you order a part and find it doesn't fit, return it, call us--don't
try to "make it fit" and risk damaging the part or your car (or
yourself). We won't accept responsibility for any costs exceeding the
cost of the part (and you don't need the aggravation of doing a job
twice!) so please inspect the part before you start the repair.
Returned items must be complete, clean and unused, and in their
original packaging. Please don't paint the part, install the part or
throw away the box until you're sure the part you have is the part you
need! Please do not write on or alter the box in any way. We cannot
issue return refunds for parts which have been installed, painted,
modified or returned without their original packaging.
Shipping charges are not refundable unless the return is due to our
mistake. If you decide you don't need a part, we don't mind taking
it back but we can't recover the shipping cost.
Refunds typically take 2-3 weeks to be issued. Providing us with a
return tracking number will ensure a faster refund.
Refunds will be issued in the same form as you paid, (i.e. Credit card, Paypal,
which ever was used to place the order). You will receive email
confirmation when the refund has been issued.
Some of the parts we sell are remanufactured. These parts are made known
to you by our sales consultants before you order, or email. The terms
are "remanufactured" or "reman."
For parts like alternators and master cylinders, the basic body (a
complex and expensive metal casting) usually is very
durable. But components, like bushings and seals, can wear out and cause
the part to fail. Replacing just the worn components can be very
cost-effective, helps protect the environment, and produces very
Remanufactured parts usually have a core charge. The core charge is a
deposit that the manufacturer charges us, and which we pass on to you,
to encourage the return of old parts to be remanufactured. You pay the
core charge when you place your order. If you return the old part to us,
we refund the core charge.
To receive refund, cores (except for complete engines and transmissions)
must be returned within 59 days of the date your order was placed.
Complete engine and transmission cores must be returned within 3 weeks
from the date your order is delivered. Cores must be complete,
rebuildable, fit the same vehicle application and be returned in
the box the remanufactured part came in. This means the part you send
back needs to have whatever components (like pulleys) that came on the
remanufactured part. The box helps identify the part and proves to the
manufacturer that the core replaces one of their products. Obviously,
the core won't be working well (or you wouldn't have replaced it) but it
can't be smashed, rusted solid, or otherwise unusable. (We rarely
reject a core. If the part came off a running vehicle and just wore
out--no problem. But please don't send a part that's been soaking in
a scrap yard puddle for 5 years and expect to receive core refund!)
Shipping charges on
cores aren't refundable. (Before sending back a core, you'll need to
decide if the core deposit is worth the shipping cost.) As with any
return, before returning a core you must obtain and follow return
All our products carry the full manufacturer's warranty, We sell the
most recognised brands in the industry, so you can buy
with confidence. But like other retailers, we do not offer any
product warranty of our own.
If you install a part and it doesn't work properly or doesn't last as
long as it should, we'll assist you in obtaining a replacement.
Depending on the nature of the problem, the manufacturer may send a
representative to examine your vehicle or ask that the part be returned
to the factory for inspection. (Be sure to save your
American Stores receipt/invoice as proof of purchase.)
If you have questions about the warranty on a particular part, please
We respect our customers and their privacy. We do not telemarket. We do
not sell or rent customer information to anyone.
We store customer names, addresses, email addresses and phone numbers in
our database. We need this information so we can find your order if you
ask us about it.
We use your phone number only to contact you about a problem, fulfilling
or delivering your order. We may use your e-mail (or regular mail)
address to let you know about special promotions, newsletters or other